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THE AGREEMENT BETWEEN US

Terms of use

Draft · 11 November 2026

This is a draft and not the final text. Fika is still being built and is not open to the public yet. This page describes how the apps and this website work today. The details of the business that runs Fika, how long records are kept and the final wording will be confirmed, and checked by a lawyer, before launch.

Who we are

Fika is a ride-hailing service for towns such as Malamulele, Giyani, Bushbuckridge and Tzaneen. The registered name, registration number and address of the business that runs Fika will be shown here before launch.

These terms are the agreement between you and Fika when you use the Fika app, the Fika Driver app or this website. Our privacy policy explains what we do with your information.

What Fika is

Fika is a booking service. It lets a rider ask for a ride and puts that request to nearby drivers who have been approved to use Fika. The driver who accepts the request carries the rider, in the driver’s own car.

Your account

  • Fika is for adults.
  • Your account is tied to your cellphone number, which we check with a code sent by SMS. Give a number that is yours.
  • One account for each person. Keep your phone locked: whoever holds your phone can use your account.
  • Give true information. For drivers this includes every document and photo.

Using Fika properly

Do not use Fika to break the law, to harass or harm anyone, to carry anything illegal or dangerous, to make requests you do not mean to take, or to interfere with the apps or other people’s accounts. Treat riders and drivers with respect.

Safety

  • In an emergency call 10111 (police) or 112 from a cellphone. Fika is not an emergency service.
  • Riders: check the driver’s name, photo, car and number plate before you get in, and give your 4-digit PIN only to that driver.
  • Drivers: start a trip only with the rider’s PIN.

For riders

  • Choose your pickup and destination. Fika shows the fare before you request, and that is the fare for the ride.
  • If no driver accepts within a short time, the app tells you and nothing is owed. Being in a town Fika serves does not guarantee that a driver is available.
  • Pay the driver in cash at the end of the trip. Other ways to pay will be described here when they are switched on.
  • You can cancel free of charge until the trip starts.
  • After a ride you can rate the driver from 1 to 5 stars.

For drivers

  • You decide when to be online and which requests to accept. Declining or missing a request costs nothing.
  • You need a valid ID or passport, driver’s licence and Professional Driving Permit (PrDP), and a roadworthy car with a valid licence disc. Send a new photo when a document is renewed.
  • Only an approved driver can go online. If Fika pauses or removes your account, the app shows the reason.
  • While you are online, Fika Driver uses your phone’s location, including when the app is closed or not in use, to send you ride requests near you and to show your rider where you are. It stops when you go offline.
  • Charge the fare the app shows, and no more. Start each trip with the rider’s PIN and complete it in the app.
  • For each completed trip Fika charges a service fee, shown on the request before you accept. A cancelled ride has no fee.
  • You pay service fees in advance by topping up your prepaid service fees. The balance is not a wallet: it cannot be paid out to someone else or used for anything except Fika’s fees. You are offered a cash trip only if your balance covers that trip’s fee.
  • If you leave Fika, your unused prepaid fees are refunded to you.
  • You are responsible for your own tax, your car, its fuel, upkeep, fines and insurance, and for following road traffic and public transport law.

Closing an account

You can stop using Fika at any time and ask us to delete your account. We may pause or close an account that breaks these terms, puts someone’s safety at risk or is used for fraud. We will tell you why, and you can ask us to look at it again.

Our responsibility to you

Nothing in these terms takes away a right you have under the Consumer Protection Act or any other law that cannot be excluded. The full wording on what Fika is and is not responsible for is being settled with a lawyer and will be set out here, clearly, before Fika opens to the public.

Complaints

The address to write to if something has gone wrong, and we will try to put it right will be shown here before Fika opens to the public.

South African law applies to these terms.

Changes

When we change these terms we will show the new terms in the app and on this page, with the date, before they apply.

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