YOUR ACCOUNT, YOUR CHOICE

Delete your Fika account

Draft · 11 November 2026

This is a draft and not the final text. Fika is still being built and is not open to the public yet. This page describes how the apps and this website work today. The details of the business that runs Fika, how long records are kept and the final wording will be confirmed, and checked by a lawyer, before launch.

This page is for people who use the Fika app (riders), the Fika Driver app or the driver portal on this website. You can ask us to delete your account and the information kept with it. You do not need to install the app again to ask.

How to ask

Fika is not open to the public yet. Before it opens, this page will show the address to write to.

What is deleted

Your account and cellphone number, so nobody can sign in with them again.
For drivers: your profile, your photo and your car’s photo, your document photos, your proposed prices and your phone’s notification address.
Your saved settings and recent places are on your own phone or browser. Removing the app, or clearing this website’s data in your browser, removes them.

What we keep, and why

Records of rides, fares, service fees and top-ups, for as long as tax and accounting law requires.
The record of what Fika’s own staff changed, which is never edited.
What we need to deal with a complaint, a claim or a request from the authorities that is already under way.

The exact periods are still being decided and will be listed in the privacy policy before launch.

Drivers: your prepaid service fees

If you have unused prepaid service fees when you leave, they are refunded to you before the account is deleted. Fees that Fika gave you free of charge are not refunded.

Deleting only some information

You can also ask us to delete or correct part of your information without closing your account, in the same way.

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